Frequently Asked Questions
Answers to common questions about ordering, delivery, pickup, fitment and returns. For anything not covered here, contact us.
How long does it take to process my order?
We process orders in 1 to 4 business days, not counting public holidays, after you receive your order confirmation email. You get another notification when your order has shipped.
How long does delivery take?
The estimates on our Shipping Information page, based on Australia Post, are 5 to 9 business days for Standard Shipping and 3 to 5 business days for Express Shipping within Australia.
Who delivers my order?
We ship Australia wide with Australia Post, TNT and Toll.
Do you ship overseas?
International shipping is available on request. Please contact us before you order.
How do I track my order?
When your order ships we email you a tracking number. Please allow 48 hours for the tracking information to become available. If your order has not arrived 14 days after the shipping confirmation email, email sales@gmf4x4.au with your name and order number.
Can I pick up my order?
Yes. In store pickup is available Monday to Friday, 9:00am to 3:00pm, from our base in Kelso, NSW 2795. Please call +61 499 777 207 before you collect so your order is ready, and bring your order confirmation email.
How do I know a part fits my vehicle?
Most product titles name the vehicle and the years the part fits. If you are not sure which part suits your vehicle, ask us on the Contact page or at sales@gmf4x4.au before you order.
Where are your products made?
GMF4x4 is an Australian owned and operated manufacturing company, and our brackets are made in Australia. Most brackets are steel with a black powder coat, and many bolt directly to the bonnet hinge.
Can I return a part because I changed my mind?
We do not currently accept returns for change of mind. Please check fitment with us before you order.
What if my part is faulty or was not what I ordered?
Start the return within 3 business days of receiving your order. Items must be unopened and in sell-able condition, packed with bubble wrap, and include the return authorisation form, which you can request by email. Allow 5 to 15 business days to process returned items. Full terms are on our Return and Refund Policy page.
Who pays for return shipping?
The customer pays return shipping for returned items, and shipping charges on the original purchase are not refundable.
How do I contact GMF4x4?
Use the contact form on our Contact page, email sales@gmf4x4.au, or call +61 499 777 207.
See also our Shipping Information, Return and Refund Policy and About GMF4x4 pages.
