Refund Policy
Refund policy
CHANGE OF MIND
· We currently do not accept returns for change of mind. |
RETURNS OF FAULTY/INCORRECTLY SUPPLIED PRODUCTS
· Returns must be initiated within 3 business days from the date you receive your order. · Items must be unopened and in sell-able condition. · Items received damaged may be rejected or a repacking/powder coat fee of 30% may be applied. · Items must be packaged with bubble wrap to avoid freight damage. · Must include return authorisation form (please email us for this) · Please allow 5-15 business days for the processing of returned items. An additional email will be sent within 5-10 business days of receiving, regarding the status of the exchange. A restocking fee charge of 30% may be deducted from your total order amount if the item(s) are received damaged from freight handling. |
REFUNDS
· We do not offer refunds for late deliveries with Australia post. Australia post to process and deliver your parcel. Postage delays are our of our control. |
EXCHANGES
· Customers will be notified via email upon receipt of returned items. · An additional email will be sent within 5-15 business days of receiving regarding the status of the exchange. · A restocking charge of 30% may be deducted from your total order amount if received damaged. |
SHIPPING AND HANDLING CHARGES
· Shipping charges applied to the original purchase are non-refundable. · Shipping costs for returned items are the responsibility of the customer and are non-refundable. · |